Shipping and Delivery Policy

1. Order Processing

Orders are prepared and packed before they ship, so the date of purchase is not the date of shipment. Processing begins once payment is successfully confirmed.

Orders are generally processed for shipment within three to five (3–5) business days after successful payment, excluding weekends and applicable holidays. This is an order-processing target before shipment; it is not a guaranteed delivery timeframe and it does not include carrier transit time. Orders placed on weekends or holidays begin processing on the next business day. You will receive a notice when the order ships.

2. Shipping Destinations — Worldwide

Physical materials for the Veterinary Business Launch Bundle may be shipped worldwide, subject to destination availability and to carrier and service limitations.

Some destinations may be unavailable because of carrier coverage, service restrictions, destination-country import restrictions, or restrictions on the type of address supplied. Where a destination cannot be selected at checkout, we are not able to ship there at that time.

3. Shipping Methods, Carriers and Costs

Orders may be shipped using major domestic or international carriers selected based on destination, service availability, cost, and fulfillment requirements. We are not committed to a single carrier. The specific carrier or service used for your order may be shown at checkout, in your order confirmation, or in the tracking information.

Available shipping methods and any applicable shipping charge are displayed at checkout before you complete your purchase, based on the destination address and the contents of the order. No shipping charge is applied that was not shown to you before payment.

4. Delivery Estimates

Total delivery time is order processing time (Section 1) plus carrier transit time. These are two different things, and only the first is within our control.

Carrier transit times are estimates provided by the carrier, not guaranteed delivery dates. International deliveries may take longer because of customs processing, destination-country processing, carrier transfers, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.

Nothing in this section waives or limits any right you may have under applicable consumer-protection law.

5. Tracking

Where the shipping method used for your order includes tracking, we send the tracking information to the email address on the order once the package is handed to the carrier. Tracking status is maintained by the carrier and may take some time to update after the label is created.

6. Incorrect or Incomplete Addresses

You are responsible for submitting a complete and accurate shipping address, including any apartment, suite or unit number. We ship to the address supplied on the order.

An incorrect or incomplete address can cause delay, misdelivery, or return of the package to us. If you notice an error, contact us immediately: we can correct an address only if the order has not yet shipped. Once a package is in the carrier's possession, any change depends on the carrier.

If a shipment must be sent again because you entered an incorrect or incomplete address, did not provide necessary delivery information, or otherwise caused the shipment to be returned as undeliverable through incorrect information you provided, you are responsible for the actual reshipping cost. No handling penalty, markup, restocking fee or administrative charge is added. Where the address or fulfillment error was caused by us, we are responsible for the corrective shipping cost.

7. Refused Packages

If you voluntarily refuse a correctly addressed shipment and later ask us to ship the order again, you may be responsible for the actual reshipping cost. Refusing a shipment does not, by itself, forfeit your refund rights: the three-day satisfaction policy in the Refund and Return Policy and applicable consumer law continue to apply.

8. Lost Packages

If tracking has not updated or the package has not arrived within a reasonable time after the carrier's estimate, contact us with your order number. A package marked delivered but reported missing may first be subject to a reasonable carrier or delivery investigation, so please also check with others at the delivery address and with your local carrier facility.

Where the carrier confirms a package as lost in transit, we will work with you and the carrier to provide an appropriate replacement, refund or other resolution. You will not be charged a second shipping fee solely because the carrier lost the shipment. Nothing in this section limits rights you may have under applicable law.

9. Damaged, Defective, Missing or Incorrect Items

You have five (5) calendar days from confirmed delivery of the physical materials to report items that arrived damaged or defective, physical items missing from the shipment, or incorrect items received. This five-day reporting period is separate from the three-day satisfaction period in the Refund and Return Policy.

Please keep the shipping box and packing materials until the matter is resolved. Where reasonably necessary, we may ask for your order number, a description of the issue, and photographs of the item, the packaging, or the shipment.

Where we shipped the wrong item, an item arrived damaged or defective, or a physical component was missing, we will provide an appropriate replacement, refund or other remedy, without charging you additional shipping attributable to that issue. Nothing in this section limits rights required under applicable law.

10. Delivery Delays

Delivery estimates may be affected by carrier backlogs and operational issues, customs and destination-country processing, weather, natural disasters, emergencies, holiday volume, address problems, and other conditions outside our control. We will help you follow up with the carrier, but we do not control carrier networks. Nothing in this section removes or limits any right you may have under applicable law.

11. International Shipments, Customs, Duties and Taxes

International orders cross a customs border and are subject to the import rules of the destination country. Transit times are typically longer than domestic shipments because of customs clearance, destination-country processing, and local carrier handoffs.

Unless we expressly collect or agree to cover a particular import charge at checkout, you may be responsible for customs duties, import taxes, tariffs, brokerage or customs-related charges, and similar destination-country charges imposed after shipment. We do not set these charges, we do not receive them, and we cannot predict their amount; they are determined by the destination country and its carriers or brokers.

Some items or destinations may be restricted or prohibited by the destination country, and shipments may be delayed, inspected, held, or returned by customs or local carriers. Where a shipment is refused or abandoned at customs, the order is handled under the Refund and Return Policy and applicable law.

12. Contact

Questions about a shipment, or reports of a damaged, delayed, missing or incorrect order, go to info@menendezvetfinance.com or 904-877-1700. Please include your order number.

13. Related Policies

This policy is read together with the Standard Terms and Conditions, the Refund and Return Policy, and the Digital Access Terms. Where it addresses a return or refund, the Refund and Return Policy controls.